1. Supporting Malaysian Partners With On-Site Expertise
In early September 2025, the Datong Vietnam team traveled to Kuala Lumpur and Terengganu to meet customers who are using both our insole products and our foot pressure scanner systems. This wasn’t a sales trip. It was a chance to sit down with partners, see how the products are being used in daily operations, and offer the kind of hands-on support that’s hard to deliver from a distance.
Malaysia has become an important market for us in recent years, especially as more clinics, sports retailers and footwear service providers begin adopting foot-scanning technology. Because of that, we wanted to make sure our customers had everything they needed: knowledge, confidence and the right tools to use the systems effectively.
2. Delivering Practical Training for Foot Pressure Scanner Users
Helping New Users Get Comfortable With the System
One of the key purposes of this trip was training. Several customers had recently received Datong Vietnam foot scanners, and our team felt it was important to go through the setup in person. While our manuals and online guides cover the basics, hands-on training often reveals the small details that make a big difference.
During each session, we walked teams through calibration, software setup, sensor checks and daily operation. We also spent time showing the correct way to position customers for scanning, how to avoid common reading errors and how to maintain consistency across different staff members.
Many customers shared that the in-person guidance gave them peace of mind. Once they understood the system step by step, they felt more confident using it during busy hours or with clients who required detailed foot assessments.
Turning Pressure Data Into Real Customer Insights
A big part of our training focused on interpreting the pressure data. For many first-time users, the heatmaps and numbers can look complicated at first glance. Our goal was to simplify everything.
We reviewed real pressure scans together, explaining how to read load distribution, where to look for imbalance, and how the data can support decisions like recommending certain insole models or adjusting consultation steps.
By the end of each session, teams felt more comfortable explaining the results to their own customers, and that’s exactly the outcome we hoped for.
3. After-Sales Support That Comes From Listening First
Checking Systems Already in Use
For long-time customers, we conducted equipment checks and routine maintenance. We updated software, inspected sensors and made sure the systems were performing the way they should. It was also a chance to observe how the scanner was being used in real working environments, something we can’t always see through remote support.
Customers appreciated the visit, especially because it helped prevent small issues from turning into bigger, time-consuming problems.
Listening to Customers’ Needs and Challenges
Rather than rushing through a checklist, we spent time listening. Some customers asked how to train new staff members. Others wanted to improve their workflow so they could incorporate the scanner more naturally into their consultation process.
Several clinics and retailers also took the opportunity to ask about new insole materials and product updates. Being on-site made it easier for us to offer tailored advice instead of generic recommendations.
These conversations give us the insights we need to improve our next round of training materials and expand our support resources for Malaysia.
4. Building Long-Term Partnerships in Malaysia
Helping Partners Grow Their Services
Throughout the trip, one theme stood out: customers in Malaysia are actively looking to enhance their services. Some clinics in Terengganu are planning to add gait analysis. Retailers in Kuala Lumpur are exploring personalized insole packages supported by data from the pressure scanner. Several partners asked about advanced training for their teams.
We discussed each plan in detail and shared recommendations that fit their goals, whether it meant upgrading certain equipment or adjusting how they present scanning results to end users.
Looking Forward
The five days in Malaysia reminded us why in-person visits matter. They help us see how our products are being used, understand what customers really need, and build relationships based on trust rather than quick transactions.
We’re grateful for the warm welcome from every team we visited and for the open conversations they shared with us. Datong Vietnam will continue supporting partners in Malaysia with regular training visits, updated technical resources and more product development suited to the region’s growing demands.
5. A Service Commitment That Reaches Beyond Borders
Although this trip focused on customers in Malaysia, the purpose behind it reflects something larger. No matter where our customers are based, Southeast Asia, Europe, or the U.S, Datong Vietnam is committed to providing the same level of support, training, and product reliability.
Good service has no borders. Each market may differ, but the expectations for reliability and professionalism are universal. That is why our team travels, listens, and works directly with customers wherever they are. Whether a customer is installing a new foot pressure scanner or expanding their insole services, we aim to be present when they need us, not only through digital support but also through real on-site guidance whenever possible.
This commitment to international service is part of how we build long-term partnerships and ensure our products bring meaningful value in any country.
