Politique d’expédition

1. Order Processing Time

In-Stock Items: Orders for ready-to-ship products are typically processed within 3-5 business days after payment confirmation.
OEM/Custom Orders: Processing times for custom manufacturing or bulk OEM orders vary based on order volume and complexity. Specific timelines will be provided during the quotation stage.

2. Shipping Origins

Depending on your location and product requirements, orders will be dispatched from our specialized facilities:

Vietnam Factory: Serving Southeast Asia and specific international markets.
China Factory: Serving global distribution networks.

3. Shipping Methods & Delivery Times

We offer several shipping options to meet your business needs:

Express Shipping (DHL/FedEx/UPS): Estimated delivery in 5-10 business days.
Air Freight: Estimated delivery in 10-15 business days.
Sea Freight (LCL/FCL): Estimated delivery in 25-45 business days, depending on the destination port.

4. Shipping Costs

Shipping costs are calculated based on the total weight/volume of the order and the destination.
For bulk B2B orders, shipping quotes will be provided separately to ensure the most competitive rates.

5. Customs, Duties, and Taxes

For international orders, the recipient is responsible for any import duties, taxes, or customs clearance fees imposed by the destination country.
We provide all necessary commercial invoices and documentation to facilitate a smooth customs process.

6. Tracking Your Order

Once your shipment has been dispatched, we will provide a tracking number via email so you can monitor your delivery status in real-time.

7. Damaged or Lost Items

If your order arrives damaged or is lost during transit, please contact us at [dtsole24@gmail.com] within 7 days of the scheduled delivery date so we can assist you with a claim or replacement.